SMS Messaging Program
LAST UPDATED: JULY 30, 2026
Foster Health Technologies, Inc. ("Foster") operates an SMS messaging program to deliver clinical documentation query notifications and related operational alerts to physicians, providers, and authorized facility staff at skilled nursing facilities that use Foster's services. This page describes the program, how enrollment works, and how to opt out.
Program purpose
Messages notify enrolled recipients that a clinical documentation query or time-sensitive operational item is awaiting their attention, with a secure link to view and respond. Only operational messages are sent through this program. No marketing or promotional messages are sent.
Messages do not contain protected health information. SMS messages are notifications only. Resident information is never included in message content; queries are viewed and answered through a secure, authenticated link.
How enrollment works
Enrollment is managed through the facilities and provider organizations that contract with Foster. Contact information is provided to Foster with the recipient's consent, obtained as part of the facility's or medical staff's onboarding process, consistent with our agreements with each customer. Individuals do not self-enroll through this website. To have your number removed, contact your facility administrator or reply STOP to any message.
Message frequency
Frequency varies with facility activity and the volume of open queries. Recipients typically receive between zero and a few messages per day, though volume may fluctuate.
Cost
Message and data rates may apply according to your mobile carrier plan. Foster does not charge recipients for messages.
Opting out and getting help
Reply STOP to any message to opt out of further messages from this program. After opting out, you will not receive further SMS messages unless you re-enroll through your facility or organization. Reply HELP to any message for assistance, or email support@fosterhealth.io. Opting out of SMS does not remove pending queries, which remain available through your facility's standard workflow.
Carriers and delivery
The program is supported on major U.S. mobile carriers. Carriers are not liable for delayed or undelivered messages.
Privacy
Phone numbers and message-delivery metadata are handled as described in our Privacy Policy and, where applicable, under our agreements with customer facilities.
Contact
Foster Health Technologies, Inc.
Email: support@fosterhealth.io